ITIL Process Maturity Specialist, Gdynia

We are looking for IT professionals, who enjoy working with people and processes in a highly complex and modern IT systems context. Within the Quality Excellence Team, you will drive quality improvements and operation maturity across different IT areas, which will give you an opportunity to learn and grow. 

This is an opportunity for you to work with IT operational processes and following up on the performance. One of your main tasks will be process execution and working towards overall process maturity. You will be a part of a Global Team, with colleagues in the Nordic countries. We have a strong team spirit and commitment. We keep an informal and open atmosphere and are trying to have fun at work.

Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking. A digital revolution is underway – joining us puts you at the heart of it.
Working with skilled, international teams in a fast-paced, agile environment, you’ll play a part in making us truly digital. We all have a role in building the best bank that serves our customers’ changing needs – through innovative solutions, collaboration and partnering with fintechs.
Are you ready to embark on a learning journey where we lead the way and push the limits in transforming the future of banking?

Your future responsibilities

You’ll join Process Maturity and Compliance, where we focus on the IT operational stability in Technology Operations and Support organization.

Our goal is to increase operational stability for all IT applications and to improve the overall maturity of Technology Operations and Support. We do follow up on agreed operational processes and procedures and on application maintenance disciplines.

What you’ll be doing:

  • Supporting and following up on the implementation/execution of agreed processes in the IT areas we support
  • Identifying the opportunity for improvement, initiating the service improvement and driving continuous service improvement in Technology operations and support organization
  • Conducting Maturity Assessment and working towards the improvement of Technology Operations and supporting maturity
  • Preparing and providing operational reports to the management
  • As the part of quality excellence team, be ready to work in dynamic environment which includes some ad hoc responsibilities

The role is based in Gdynia. Welcome to the Process Maturity and Compliance team which works with various stakeholders and activities that drives maturity of the Technology Operations and Support. We have succeeded in implementing the governance of Segregation of Duties, Certificate Governance control across Nordea.

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background:
  • Experience in quality and compliance control related activities, and ITIL Knowledge
  • Knowledge and Experience in Application Operation and Support and Quality improvement area
  • Excellent skills in English (Both written and spoken)
  • Hands-on knowledge of MS Office tools (MS Excel, MS PowerPoint etc)
  • Ready to take accountability for the activities assigned to him
  • Willingness to learn, adopt and adapt to the change, as well as be ready to work in dynamic environment which include some ad hoc responsibilities

If this sounds like you, get in touch!

More information

Atnordea.pl, you can read more about us and the benefits you’ll get when joining the Nordea team.
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.

Please submit your application no later than 04 August 2019.

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To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.

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The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf

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