IT Operations Specialist, Gdynia or Warsaw
Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking. A digital revolution is underway – joining us puts you at the heart of it.
Working with skilled, international teams in a fast-paced and inspiring working environment, you’ll play a part in making us truly digital.
More than just a Nordic bank, we’re one of the largest IT employers in Tricity and Warsaw. You’ll have lots of opportunities to expand your abilities and advance your career. Will you help us lead the way in transforming the future of banking?
Your future responsibilities
You’ll join Simplification and Quality team in IT Service and Support, where we mainly focus on the responsibilities related to ITSS internal processes and procedures. In Simplification & Quality team in ITSS unit, we are responsible for constant improvement of processes, tools and approach for the services related to end user support.
What you’ll be doing:
- Requirements gathering and testing of developed services
- End User Support (incidents, requests)
- Continuous work for simplifying and automating work tasks, and thereby reducing the number of Incidents and/or Work Orders
- Perform quality assurance on tickets created/managed by our IT Support
The role is based in Gdynia or Warsaw.
Who you are
Your profile and background:
- 2 years of professional experience in ITIL environment ( experience in end user support would be a benefit)
- Strong analytical approach to problem solving and strong customer orientation
- Excellent communication skills, fluent English and find it interesting and rewarding to work in a cross-border Nordic organisation
- Ideally very good project management skills, experience in Agile methodologies (especially in Scaled Agile Framework)
If this sounds like you, get in touch!
At nordea.pl, you can read more about us and the benefits you’ll get when joining the Nordea team.
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
Please submit your application no later than 10 July 2019.
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To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.
Please include permit for processing personal data in CV as following:
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.
The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf
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