Operation Quality Specialist, Gdynia

We are looking for IT Professionals, who enjoy working with people and processes in a highly complex and modern IT systems context. Within the Quality Excellence Team, you will drive quality improvements and operation maturity across different IT areas, which will give you an opportunity to learn and grow in the expanding IT.

This is an opportunity for you to work with IT operational processes and following up on the performance. One of your main tasks will be process execution and working towards overall process maturity. You will be a part of a Global Team, with colleagues in the Nordic countries.

We have a strong Team Spirit and commitment. We keep an informal and open atmosphere and are trying to have fun at work.

Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking. A digital revolution is underway – joining us puts you at the heart of it.

Working with skilled, international teams in a fast-paced and inspiring working environment, you’ll play a part in making us truly digital.

More than just a Nordic bank, we’re one of the largest IT employers in Tricity and Warsaw. You’ll have lots of opportunities to expand your abilities and advance your career. Will you help us lead the way in transforming the future of banking?

Your future responsibilities

You’ll join Process Maturity and Compliance team, which focuses on the IT operational stability in Technology Operations and Support organization.

Our goal is to increase operational stability for all IT applications. We do that following up on agreed operational processes and procedures and on application maintenance disciplines.

What you’ll be doing:

  • Support and follow up on the implementation/execution of agreed processes in the IT areas we support
  • Identify the opportunity for improvement, initiating the service improvement and driving continual service improvement in Technology operations and support organization
  • Monitor for any non-compliance activities and work with the relevant stakeholder for implementing the control plan
  • Prepare and provide operational reports to the management
  • As part of quality excellence team, be ready to work in dynamic environment which include some ad hoc responsibilities

The role is based in Gdynia. Welcome to a team where every team member is accountable and responsible for their deliverables. Team members are given opportunity to acquire the required competence and allowed to drive the initiatives on their own.

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

Your profile and background:

  • Be ready to work in dynamic environment which include some adhoc responsibilities
  • ITIL Knowledge will be an asset
  • Experience in quality and compliance control related activities
  • Knowledge and Experience in Application Operation and Support area
  • Experience and knowledge in Quality improvement related area
  • Excellent skills in English (both written and spoken)
  • Working knowledge of MS Office tools ( MS Excel, MS PowerPoint etc)

If this sounds like you, get in touch!

More information

Atnordea.pl, you can read more about us and the benefits you’ll get when joining the Nordea team.

At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.

Please submit your application no later than 4 July 2019.

Great people often know great people – please share if you have a friend who could be a perfect match for this job.

To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.

The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf

We reserve the right to reply only to selected applications.