Team Coordinator / Team Leader, Łódź
We are looking for a Team Coordinator/Team Leader to Banking Operations, also in Sweden to take an active role in further stable growth of the organization by providing effective leadership and stakeholders management.
Enabling great customer experiences requires a team that leads the way in creating first-class service and operations. Passionate people who are eager to learn and committed to doing their best.
That’s where you come in. Working with skilled international teams in a bright, modern office, you’ll provide invaluable support to our Nordic business areas. The pace is quick, the atmosphere lively and collaborative.
There are plenty of opportunities for you to learn and grow as you build your career with us. Will you help us lead the way in becoming the best bank we can be?
Your future responsibilities
You’ll join Swedish unit in Banking Operations Poland, where we take care to continuously improve Nordea customers' satisfaction by improving quality, shortening customer waiting time and lowering cost by leveraging our operational excellence framework; CESAM (Centralise, Eliminate, Simplify, Automate and/or Move).
What you’ll be doing:
- Leading the team of up to 20 employees according to Nordea values, by presenting strong leadership competences
- Delivering efficient operations and quality service based on agreed KPIs and driving functional expertise
- Optimizing processes and facilitating continuous improvements
- Establishing and maintaining strong partnership relations within local organization and with Nordic stakeholders
- Holding direct reports accountable for their performance by providing feedback, coaching and assessment
The role is based in Lodz.
Who you are
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background:
- Documented experience in people management
- Good command of English, spoken and written
- Very strong business acumen and skills in building partnership relations with stakeholders
- Focus on delivering high quality service to customers
- Ability to communicate effectively across all levels of organization
If this sounds like you, get in touch!
At nordea.pl, you can read more about us and the benefits you’ll get when joining the Nordea team.
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
Please submit your application no later than 13 June 2019.
Great people often know great people – please share if you have a friend who could be a perfect match for this job.
To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.
Please include permit for processing personal data in CV as following:
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GPDR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.
The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf
We reserve the right to reply only to selected applications.