Process Specialist, Łódź

We are looking for a Process Specialist to join our department and help us create an open and friendly environment at our office in Łódź. This is an opportunity for you to share your knowledge within the banking sector and to collaborate with different stakeholders across Nordic countries and Poland. 
Enabling great customer experiences requires a team that leads the way in creating first-class service and operations. Passionate people who are eager to learn and committed to doing their best.
That’s where you come in. Working with skilled international teams in a bright, modern office, you’ll provide invaluable support to our Nordic business areas. The pace is quick, the atmosphere lively and collaborative. 
There are plenty of opportunities for you to learn and grow as you build your career with us. Will you help us lead the way in becoming the best bank we can be?

Your future responsibilities

You’ll join Cash Management Operations, where we our main objective is to deliver great experience to our customers by operating the manual processes related to Cash Management with high quality and efficiency. 
What you’ll be doing: 
  • Taking responsibility for daily processes in area of Cash Management in International Payments team 
  • Showing proactive approach, implementing improvements to the processes with full understanding of the process and awareness of process dependencies 
  • Proactively foreseeing threats, recognizing root causes, solving problems and setting up solutions in order to reduce operational risks in daily work 
  • Cooperating with stakeholders and retained teams situated in Sweden 
  • Possessing, exchanging and expanding knowledge to increase the level of process performance and be a trainer for others 
The role is based in Łódź. Welcome to a team Cash Management Operations Sweden. We are an experienced team which focuses our attention on creating great customer experience by fulfilling all our customers’ needs in a timely manner as well as with great satisfaction. 

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background: 
  • English spoken and written on a professional level is a must 
  • Experience in banking/back office/ BPO min. 3 years 
  • Analytical mind 
  • SWIFT knowledge is an asset 
  • To be keen on working in a team, learning new tasks and get motivated by working in a changing international environment 
If this sounds like you, get in touch! 

More information

At nordea.pl, you can read more about us and the benefits you’ll get when joining the Nordea team.
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
Please submit your application no later than 7 June 2019.
Great people often know great people – please share if you have a friend who could be a perfect match for this job.  
To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.  
Please include permit for processing personal data in CV as following: 
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GPDR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland. 
The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf
We reserve the right to reply only to selected applications.