Service Level Analyst, Gdynia

We are looking for a Service Level Analyst to help develop our reporting framework towards external vendors by driving requirements and managing strategic change initiatives. 
You'll become a key player to manage and control our external IT service providers. A future opportunity is for you to learn how-to design and develop dashboards/reports using Microsoft Power BI.
Working with skilled, international teams in a fast-paced and inspiring working environment, you’ll play a part in making us truly digital.
More than just a Nordic bank, we’re one of the largest IT employers in Tricity and Warsaw. You’ll have lots of opportunities to expand your abilities and advance your career. Will you help us lead the way in transforming the future of banking? 

Your future responsibilities

You’ll join Service Level Management, where we help our stakeholders make better and faster data driven decisions by visualising performance to support service excellence.  
We serve internal customers within IT performance, compliance & risk reporting to Nordics, Poland and the global environments where Nordea operates. We report to all of IT and all business area's in Nordea. 
What you’ll be doing: 
  • Act as a subject matter expert, co-create and make recommendations to internal stakeholders 
  • Help define and develop our reporting framework towards external vendors 
  • Collect and process data into automated reporting 
  • Drive stakeholder meetings and follow-up on external service providers IT performance from governance, risk and compliance perspective 
  • Review and improve external service providers reporting 
The role is based in Gdynia. Welcome to a highly competent, openminded and skilled reporting team focusing on developing standardized and automated dashboards/reports using Power BI and cognitive services to predict "What has happened, "What's happening now" and "What's going to happen". 

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.  
Your profile and background: 
  • You have great interpersonal skills 
  • You manage and collaborate with your stakeholders in an efficient and effective way  
  • Your attitude is forward going with a smile and you have a strong business acumen 
  • You have worked with/or managed third-party (vendor) contracts 
  • You understand SLA’s, KPI’s and outsourcing agreements 
  • You hold an academic degree  
  • You are analytical by nature, you understand data and you see the dependencies 
  • You have excellent English written and spoken skills 
  • ITIL or Lean certification  
If this sounds like you, get in touch! 

More information

At nordea.pl, you can read more about us and the benefits you’ll get when joining the Nordea team.
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
Please submit your application no later than 17 July 2019.
Great people often know great people – please share if you have a friend who could be a perfect match for this job.  
To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.   
Please include permit for processing personal data in CV as following:  
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland. 
The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf 
We reserve the right to reply only to selected applications.