Continuous Improvement Specialist to Simplification & Quality team, Gdynia / Gdańsk

We are looking for a Continuous Improvement Specialist to help IT Service and Support with improvement of their services. This is an opportunity for you to grow in a diverse new team of experienced specialists who help end users to meet their needs.
Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking. A digital revolution is underway – joining us puts you at the heart of it.
Working with skilled, international teams in a fast-paced, agile environment, you’ll play a part in making us truly digital. We all have a role in building the best bank that serves our customers’ changing needs – through innovative solutions, collaboration and partnering with fintechs.
Are you ready to embark on a learning journey where we lead the way and push the limits in transforming the future of banking?

Your future responsibilities

You’ll join Simplification and Quality team in IT Service and Support where we mainly focus on the responsibilities related to ITSS internal processes and procedures. In Simplification & Quality team in ITSS unit, we are responsible for constant improvement of processes, tools and approach for the services related to end user support. 
What you’ll be doing: 
  • Identifying processes breakages, wastes and suggest to-be process  
  • Identifying opportunities for efficiencies (to improve productivity and SLT performance) and driving delivery of such projects (automation, process improvements) 
  • Collaborating with internal stakeholders to improve ITSS processes and driving end user value through operations maturity 
  • Supporting the execution of innovation projects through the operational excellence agenda 
  • Driving continuous improvement program to build employee engagement to make an impact on end user value  
  • Driving rigorous metrics related to the balanced scorecard to evaluate performance and driving reduction in variability/defects in critical processes 
The role is based in Gdynia. Welcome to a truly international team - we are one team based in Copenhagen, Oslo and Gdynia. 

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background: 
  • Experience in hands-on implementation of continuous improvement initiatives and process optimization 
  • Ideally very good project management skills, experience in Agile methodology (especially in Scaled Agile Framework), preferably also in Six Sigma / Lean initiatives (certificates as an advantage) 
  • Strong analytical approach to problem solving and strong customer orientation 
  • High degree of structure and self-organization, independent worker, deadline focused, and attention to detail 
  • Excellent presentation creation and delivery skills and very good planning & organizational skills 
  • Excellent spoken and written communication skills and the ability to interact professionally with a diverse group of stakeholders, managers, and subject matter experts 
  • Excellent English skills, both written and spoken 
If this sounds like you, get in touch!

More information

At nordea.pl, you can read more about us and the benefits you’ll get when joining the Nordea team. 
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone. 
Please submit your application no later than 6 April 2019.
Great people often know great people – please share if you have a friend who could be a perfect match for this job.  
To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.  
The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf 
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