IT Operation Specialist in Control Center, Warsaw

Would you like to perform initial troubleshooting and handle incident tickets as effectively as possible? We operate in highly sensitive banking environment, where we focus on how all services are monitored to react proactively and effectively on all events addressed to Control Center. We are now looking for an IT Operations Specialist to monitor and handle incidents related to IT services.
In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career.    

About this opportunity

Welcome to the Control Centre team. We add value by monitoring Nordea IT Services and ensuring that all systems are running smoothly. As an IT Operations Specialist, you’ll play a valuable role in troubleshooting on various systems and platforms. You will be part of mission critical team, in the middle of Nordea IT ecosystem, operating 24/7/365 in dedicated working environment.

What you’ll be doing:

  • Monitoring IT infrastructure, systems and business applications using various monitoring tools  
  • Performing initial troubleshooting and administration on different platforms (Windows Server, Unix, VMware, Mainframe) 
  • Supporting Change Requests and Major IT infrastructure Incidents as well as all ITIL processes, e.g. Incident and Problem processes 
  • Cooperating with Incident Managers and L2 infrastructure support on more complex issues  
  • Being a point of contact for colleagues and other teams working in Nordea Global IT  
  • Reacting upon issue discovery in accordance to existing standards and procedures  
  • Evaluating and reviewing technical documentation and procedures  
  • Assisting in the process of development and integration of IT monitoring solutions and assisting in various infrastructural projects as Control Center representative

You’ll join the Control Centre team. The role is based in Warsaw. The team is working 24/7/365.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
  • Have attention to details, working independently and understanding of importance and impact of performed tasks 
  • Are dedicated, creative and persistent approach to support and improve our IT environment
  • Have excellent teamwork skills and communication/information sharing  
  • Are proactive and ‘can do’ attitude is absolute must 
  • Have excellent verbal and written communication skills
  • Your experience and background:  

Technical IT background, either professional or educational  

  • Experience on similar position (IT Monitoring, Infrastructure Specialist, Service Desk) 
  • Knowledge and professional experience in ITIL processes and ITSM tools (certificate would be an asset)  
  • Knowledge and professional experience in IT areas such as: TCP/IP networking knowledge, Server OS management (Windows & Linux), Applications maintenance and/or support 
  • Passionate about IT technologies and willing to learn new things 
  • Fluent written and spoken English 

If this sounds like you, get in touch!

Next steps

Submit your application no later than 30 August 2019.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.
The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf
We reserve the right to reply only to selected applications.