Ogłoszenie

Service Delivery Manager, Gdynia or Warsaw

We are looking for an experienced, service-minded IT Manager who wants to work as the customer interface on a daily basis with various IT Infrastructure matters.
 
This is an opportunity for you to use your expertise in building trusted customer relationship, reaching agreed service levels and at the same time to be an active player in creating and improving the Service Delivery model.
 
Machine learning, robotics, cloud computing. We’re harnessing the power of technology to reinvent the future of banking. A digital revolution is underway – joining us puts you at the heart of it.
 
Working with skilled, international teams in a fast-paced and inspiring working environment, you’ll play a part in making us truly digital.  
 
You’ll have lots of opportunities to expand your abilities and advance your career. Will you help us lead the way in transforming the future of banking?  
 
 
 
 

Your future responsibilities

 
Group Technology Service Delivery function acts as the service layer towards divested companies in IT infrastructure matters.  
 
What you’ll be doing:  
  • Own the relationship between Nordea and selected set of divested companies
  • Ensure operational excellence and compliance with SLA’s
  • Drive Nordea operational model transformation
  • Instil agile ways of working
  • Play an active role in execution of service operations relating to the divested companies
This role is based in Gdynia/Warsaw.
 
 
 
 

Who you are

 
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
 
Your profile and background:
  • Practical IT infrastructure technical knowledge
  • Pro-longed service delivery experience
  • Contract and vendor management experience
  • Commercially and financially astute
  • Financial industry (or relevant other) experience
  • Fluent in spoken and written English
 
 
 

More information

 
At nordea.com, you can read more about us, our business and our focus on integrating sustainability into everything we do.
 
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
 
Please submit your application no later than 22 February 2019. 
 
We reserve the right to reply only to selected applications.
 
Please include permit for processing personal data in CV as following:  
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GPDR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.  
The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf  
We reserve the right to reply only to selected applications.