Application Operations Engineer, Copenhagen or Gdansk

We are looking for a skilled and motivated IT professional to provide 2nd level support for a variety of applications. This is an opportunity for you to become a bridge between members of the Infrastructure, Business and Development teams and to facilitate top-notch delivery and support of our services. You will also participate in the transformation of IT Operations towards a DevOps and Site Reliability Engineering (SRE) approach.

You will work for a team where you support wide range of Market and Credit Risk applications. You will also have the opportunity to learn exciting technologies like Grid and Cloud computing, Docker infrastructure, Rest services, Consul and many more. 

Working with skilled and international teams in a fast-paced agile environment, you’ll play a part in making us truly digital and help us in our path towards automation. We all have a role in building the best bank that serves our customers’ changing needs – through innovative solutions and collaborating with other teams within the bank. Are you ready to embark on a learning journey where we lead the way and push the limits in transforming the future of banking? 

Your future responsibilities

You’ll join a team where we are responsible for support, maintenance, deployment and automation of variety of applications. As a “run the bank” organization we make sure that IT services and applications work today and continue to work in the future.

What you’ll be doing: 

  • Providing 2nd level support and assist in 3rd level support requests (working with developers)
  • Investigations and analysis of incidents and problems 
  • Manage upgrades, releases and deployments of the applications
  • Perform administrative operations in managed systems as requested by business or IT to maintain the systems
  • Be available for on-call rotation to work on any major incidents occurring outside normal working hours
  • Work with Infrastructure and Development teams to implement and control quality and reliable batch applications supporting internal and external customers
  • Maintain our servers (Windows and Linux)
  • Being proactively involved in improvements and optimizations to our applications and infrastructure (including database optimizations)

The role is based in Copenhagen or Gdansk area. We welcome you to a very skilled and friendly team where we support world-wide financial applications. Our team is very diverse with a mix of nationalities, experience levels and competencies.

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

Your profile and background: 

  • Fluent English 
  • Great communication skills
  • Excellent troubleshooting and multi-tasking skills 
  • Ability to work under pressure 
  • Proactive attitude and general interest in IT

Technical knowledge:

  • Windows and Linux infrastructure (Linux server administration and scripting, e.g. Phyton) 
  • Familiarity with logging and monitoring tools such as Splunk, Grafana, AppDynamix 
  • Good command of SQL language
  • Incident, change and problem management tools (Atlassian tools, Remedy) 
  • Familiarity with ITIL best practices (certification is a plus) 
  • Good to have: familiarity with technologies such as Docker, Ansible and container orchestrators (Kubernetes, Openshift) 

If this sounds like you, get in touch!

More information

At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone. 
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To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.
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The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf 
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