Service Operations Officer – transition, Łódź

We are looking for a Service Operations Officer to join a newly established team within the Wholesale Banking Operations Poland. This is an opportunity for you to work in an international environment as well as to further develop yourself in the area of the corporate actions.
Enabling great customer experiences requires a team that leads the way in creating first-class service and operations. Passionate people who are eager to learn and committed to doing their best.
That’s where you come in. Working with skilled international teams in a bright, modern office, you’ll provide invaluable support to our Nordic business areas. The pace is quick, the atmosphere lively and collaborative.
There are plenty of opportunities for you to learn and grow as you build your career with us. Will you help us lead the way in becoming the best bank we can be?  

The offer

You’ll join Wholesale Banking Operations, we ensure that the corporate actions are handled in a timely and accurate manner for our customers.  
What you’ll be doing:  
  • Handling administrative tasks enabling a smooth processing of customers corporate actions  
  • Closely work with stakeholders to ensure a delivery of a high standard customer service  
  • Contributing to business development and changes impacting the delivery of the services by the team  
  • Optionally taking part in a transition of processes from the Nordics to Poland 
The role is based in Łódź. You will have daily contact with clients, internal and external business partners and with some extent Danish, Norwegian, Finish, Swedish and international authorities. Together with your team, you will also constantly work with improving our routines with focus on risk and quality.

Who are you

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background:  
  • Professional command of English language 
  • A Bachelor’s degree  
  • Strong sense of ownership 
  • At least 2 years of experience in Retail Banking or in financial services  
  • Computer literate with an intermediate knowledge of Ms Excel  
  • Can-do attitude with an improvement mindset as well as proven track of participating in improvementsinitiatives  
  • Flexible to travel to the Nordic countries initially for up to 6 months 
If this sounds like you, get in touch!

More information

At nordea.pl, you can read more about us and the benefits you’ll get when joining the Nordea team.
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
Please submit your application no later than 6 February 2019.
Please include permit for processing personal data in CV as following:  
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GPDR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp Branch in Poland.  
The administrator of your personal data is: Nordea Bank Abp Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://nordea.pl/odo.pdf  
We reserve the right to reply only to selected applications.