Change Coordinator/Dispatcher, Gdynia

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us?

The offer

As a Change coordinator / dispatcher, you’ll be involved in planning changes in Nordea’s IT systems. You will have a huge influence on what and when to implement in our production systems. 
In Hosting Service, we deploy new versions of applications, new versions of WebLogic to your hosting environment, where we host approximately 250 different Java based applications. Our middleware engines are WebLogic and WebSpere. We coordinate and implement more than 7000 changes to the environment yearly. For this we need 2 additional Change Dispatchers. 
What you’ll be doing: 
  • Monitoring change queue, 
  • Reviewing received requests and ensuring quality and mandatory information,  
  • Collaborating with requestors to get required information, 
  • Setting up meetings and facilitating them for complex changes, 
  • Coordinating and assigning of resources to deploy the change, 
  • Helping with the change process, by being a change process expert within our team 
  • Coordinate application weekends for the team, and make it as efficient for the implementers so we save resources 
  • Setting up or attending meetings with managers, requesters or change resources to solve a complex change, if required.  
  • Creating and updating confluence support page, “how to”, documents and lazy dogs, eg. how to handle a change ticket etc.  
  • Creating and delivering change statistics. 
  • Be updated on new change process, rules etc. take educate in new change process. 
  • Attending to a task force or an escalation meeting, to support and coordinate a resource within HS for an urgent change, if required 
The role is based in Poland, Gdynia. Welcome to a team where we care for each other and help our stakeholders abroad. 

Who are you?

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

You are thinking pragmatically and working effectively even under stressful situations. Moreover, working with people motivates you and you can easily cooperate with various stakeholders.  
You are prone to work outside standard office hours, since we deploy to production systems and that have wo be carried out outside business hours. You might be also required to participate in “on duty calls”. 
Your background: 
  • Adapting and responding to change personality and analytical mindset 
  • Following instructions and procedures, 
  • Working with people from all over our organisation 
  • Great knowledge in Microsoft Office tools, especially Excel 
  • Fluency in English  
  • Great IT knowledge or relevant IT experience and its tools and methods  
  • ITIL 3 certificated will be considered as an advantage 
If this sounds like you, we look forward to welcoming you to the team! 

More information and send application

You have until 16 March 2018 to send us your application.

Great people often know great people – please share if you have a friend who would love this job.

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.