Finnish Speaking Process Specialists

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.  
Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us?   
The Nordea Operations Centre (NOC) is providing a variety of different services to other units within the Nordea Group. As “One Nordea Team”, employees in NOC will be working very closely together with colleagues in the Nordic countries.   
Nordea Operations Centre in Tallinn is looking for  
Finnish Speaking Process Specialists
What we offer:
As a Customer Process Specialist you will be supporting our customer advisers in the Nordics. We will offer you a role as a processing specialist. You will also have a great opportunity to play a vital role in delivering great customer experiences as you enable the front office to focus on advising. 
To our employees we also offer: 
  • Benefits  like co-financed sport card, social and team events  
  • Great atmosphere at workplace in friendly and enthusiastic teams  
  • On-the job trainings to fully prepare You for the process and tasks  
  • Contribute to improvement of the quality and efficiency of assigned tasks and processes   
  • A chance to be part of a recently formed team consisting of people with great enthusiasm for the business and for delivering top class service 
Your main responsibilities will be to:  
  • Deliver professional business specific services regarding dedicated process 
  • Provide data input on a regular basis  
  • Ensure correct and timely execution of investment orders  
  • Meet assigned targets according to customer’s needs  
  • Manage customer’s investments and savings according to given information 
  • Contribute to improvement of the quality and efficiency of assigned tasks and processes  
Who you are:
Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues be committed to.   
To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.  
Your background:   
  • You are fluent in Finnish, both spoken and written (C1/C2).   
  • Quick learner with the ability to adapt to changes with optimism  
  • Energetic person with strong customer mind-set   
  • Able to work effectively as team player 
  • Comfortable with problem solving and analytical thinking 
  • Pro-active approach and open mind 

You have preferably Bachelor’s degree in Business. We also expect you to be fluent in English. Earlier experience about investment and savings products will be counted as advantage   

We believe that diversity improves team performance. Therefore we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.
If this sounds like you, we look forward to welcoming you to the team!   
We are waiting for your application!  
Please send your application and CV in English via our job portal.  
Great people often know great people – please share if you have a friend who would love this job.  
About Nordea 
We build strong and close relationships through our engagement with customers and society. Whenever people strive to reach their goals and realise their dreams, we are there to provide relevant financial solutions. We are the largest bank in the Nordic region and among the ten largest financial groups in Europe in terms of total market capitalisation with around 11 million customers, 31,500 employees and 600 branch office locations. The Nordea share is listed on the Nasdaq Stockholm, Nasdaq Helsinki and Nasdaq Copenhagen exchanges. Read more about us on nordea.com.