IT Process Expert, Gdynia

Workplace: Gdynia
Nordea IT Poland sp z o.o. (NIT Poland) was established, to using previous knowledge and experience, to support the activities of the Nordea Group in the IT area. 
Nordea is the leading financial institution in the Nordic region, with over 30,000 employees. The Nordea Group works in accordance with three key values, “One Nordea Team”, “Great Customer Experiences” and “It’s all about people”, to support the vision “A great European bank, acknowledged for its people, creating superior value for customers and shareholders.” 
IT Process Management is the part of IT Process Governance Unit in Nordea Group. As a team member of IT Process 
Management Unit you will be acting as the primary driver of designing, implementing and optimizing the process and 
communicating decisions of changes together with your core stakeholders.

The position we offer

As a Process Owner for Release and Deployment Management your responsibility will be to: 
  • Implement, maintain and support the process in Nordea IT Areas 
  • Design, improve and measure the process, and support process owners/managers/users across organizations 
  • Through requirements ensure that the processes are fit for purpose, supported by good tools, well-known by the users, measureable and supports the service provisions related to the process 
  • Provide and maintain the process descriptions and related templates, as well as driving improvement activities together 
    with process executioners including 3rd parties 
  • Contribute to the development, test and maintenance of tools/methods and share knowledge within your team and 
    thereby contribute positively to the improvement of the performance of the unit 
  • Perform the  Communication & Training 
By joining the Nordea IT you will gain:
  • Opportunity to participate in ambitious international IT projects
  • Work based on an employment contract 
  • Work based on international standards using state-of-the-art tools 
  • Possibility to participate in a training program enhancing your qualifications 
  • An incentive package that includes a medical services package for you and your family, a sports card, catering and cinema tickets funding, a possibility to join a corporate life insurance scheme 
  • Access to Employee Pension Scheme 

The qualifications you need

The best candidate: 
  • Lives and breathes for the “changing world” and understands that demands change based on business needs across 
  • Acts naturally and efficiently at all levels, respecting business and cultural difference 
  • Possess deep knowledge of ITIL and other IT Process knowledge (intermediate or experts will be preferred) 
  • Is experienced in managing IT Service Management processes - especially with Release & Deployment and Change 
    Management Processes 
  • Has excellent communication skills with IT users and business leaders 
  • Masters planning, organizing and process modelling 
  • Possess good test management skills to be able to test process including tool and data e.g. describe use cases, 
    involve users, perform test and report on defects  
  • Speaks fluently English 
  • Is able to travel in shorter timeframes 

More information and send application

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.