Process Specialist in Test Environment Operations, Gdynia

Workplace: Gdynia
Test Environment Operations unit is seeking an Process Specialist to help managing Test Environments Operational Processes. 
The objectives related to Test Environments Operations is to:  
  • Ensure satisfactory availability of environments  
  • Manage and improve operational processes in test environments 

The position we offer

As an Process Specialist your responsibility will be to manage test environment operations processes in close collaboration with Project Stakeholders and Test Environments Engineering Team.   
Your accountabilities entail:  
  • Driving prompt restoration of environments services 
  • Initial investigation and diagnosis of incidents, searching for solutions  
  • Assigning unresolved tickets to appropriate environment engineers   
  • Ensuring clear communication of environment status to users and support groups 
  • Facilitating root cause analysis for serious incidents and problems 
  • Managing prompt execution of service requests relevant to environments 
  • Assigning unresolved tickets to appropriate environment engineers 
  • Ensuring environments documentation is kept clean and up-to-date 
  • Producing management information including KPIs and reports 
  • Working with the team to organize knowledge sharing & training 
  • Modelling of operational processes in cooperation with the engineering team and users 

The qualifications you need

You hold Bachelor or Master degree 
You have experience with IT Service Management  
You are highly skilled in incident or problem management  
We also expect you to have:  
  • Professional oral and written communication skills  
  • The ability to work creatively and analytically in a problem-solving environment  
  • Experience with stakeholder management in a large organization and working in a multi-cultural environment  
  • ITIL knowledge  
It is a great advantage if you have experience in working with test environments management or have good knowledge about testing  
By joining the Nordea team you will gain 
  • Opportunity to participate in ambitious international IT projects. 
  • Full Time position based on an employment contract. 
  • Comprehensive training program to prepare for this position. 
  • Work based on international standards using state-of-the-art tools. 
  • Possibility to participate in training programs enhancing your qualifications. 
  • An incentive package that includes a medical services package for you and your family, a sports card, catering and cinema tickets funding, a possibility to join a corporate life insurance scheme. 
  • Access to Employee Pension Scheme. 

More information and send application

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.