IT Supporter Request Fulfilment in On-Site Support Norway / Poland, Warsaw

Workplace: Łódź
IT Service and Support, OnSite Support in Warsaw is looking for a person who will be member of On-Site Support Norway/Poland. OnSite Support is responsible of all IT related end user hardware, orders and OnSite Support to end users in Nordea. You will be responsible for delivering services at the agreed service level and focusing on our end-users satisfaction. You may also assist with special projects and other activities if needed.     
The successful candidate should have knowledge about Business and IT relations, and have some experience in similar works. It is essential that you are a team player, combined with the ability to work independently. There is also important to have experience from connecting people at all levels.    

The position we offer

  • Handling orders    
  • Perform Asset update   
  • Installations , break-fix ,relocation and testing IT hardware    
  • Take responsibility for delivering services at the agreed service level and focus on our end-users satisfaction     

The qualifications you need

  • Communicate with positive attitude to end users, colleagues and vendors to create good working climate   
  • Team working skills combined with the ability to work also independently    
  • Customer service skills combined with IT-skills    
  • Knowledge of our tools like SCCM (system management tool), Active Directory.  
  • Good knowledge about Microsoft products.    
  • Knowledge or Interesting in scripting/programming is an advantage    
  • Professional level English (spoken and written)    
  • Bachelor’s Degree (computer science or related will be an asset)     
  • Good knowledge of  computers / networking/IT infrastructure     
  • Strong analytical skills     
  • Pro-active approach and ability to adapt to different circumstances     
  • Solution oriented, ability to make quick decisions, good work organization skills     
  • Ability to communicate issues to customers in a non-technical manner    

More information:

  • Work based on international standards using state-of-the-art tools   
  • Possibility to participate in training programs enhancing your qualifications   
  • Great atmosphere at workplace among enthusiastic and result oriented employees    

More information and send application

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.