IT Transition Specialist , Gdańsk

Production Assurance is a subunit within Group Functions IT at Nordea. At the moment we are going through a major IT transformation, therefore we are looking for two IT Operations Quality Specialists to join our Change and Transition team in Gdansk, Poland.   
The transition team’s role is to guide the Group Functions’ development portfolio to deliver on time and to enable our operations team to take on support for the solutions.   

The position we offer

As an IT Transition Specialist you will manage the transition of IT deliverables from project to production as part of a team of Transition Specialists.    
Your  responsibilities will include:    
  • Ensure transition plans meet budget and time requirements as agreed with involved parties and have the right authorisation from Local Approver 
  • Ensuring that changes in scope of transition are introduced into the organization with minimum disruption to existing services.   
  • Analysing the risk and impact of changes coming from the transition process.    
  • Making sure that changes are approved in a timely manner by the appropriate review boards.    
  • Advising on introduction of Standard Changes so they could be implemented directly by 1st or 2nd lines of support. 
  • Attend meetings with Change advisory board (CAB) to discuss higher risk changes.    
  • Producing regular and accurate management reports.    
  • Update operational documentation and procedures for services, applications and processes.  

The qualifications you need

Important qualifications and skills:    

  • Experience as team member in a role of ITIL Service Transition Management working with applications 
  • Strong sense of ownership of IT services quality, and customer orientation, ability to proactively follow up on customer issues.   
  • Strong ITSM processes orientation    
  • Extensive knowledge of software development lifecycle (Waterfall and Agile)    
  • Demonstrated ability to coordinate cross-functional work teams toward task completion    
  • Demonstrated effective leadership and analytical skills    
  • Solid communication skills, both verbal and written 
  • ITIL Foundations certification is not mandatory but preferred    


More information and send application

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