Post jobs

Senior IT Service Manager, Gdansk/Gdynia

We are looking for a Senior IT Service Manager. As an IT Service Manager, you’ll be focusing on the providing world-class IT services to our customers by driving the day-to-day IT operations for a portfolio of applications. You will be working closely with technical experts, other IT Service Managers, vendors and the application providers.
Working with skilled, international teams in a fast-paced and inspiring working environment, you’ll play a part in making us truly digital.
More than just a Nordic bank, we’re one of the largest IT employers in Tricity and Warsaw. You’ll have lots of opportunities to expand your abilities and advance your career. Will you help us lead the way in transforming the future of banking?

The offer

You’ll join Technology and Operations Support Application Maintenance, where we are a part of the “run the bank” organization. We make sure that the applications and IT services work today and continue to work in the future.
What you’ll be doing:
  • Oversee the day to day IT service operations carried out by the technical experts, including incident management, problem management and change management
  • Drive maintenance and improvement activities to achieve the overall SLA objectives, as well as facilitate capacity management to ensure sufficient capacity for the service
  • Requirements settings towards the application development
  • Plan and execute the system life-cycle
  • Formalize cooperation (i.e. OLAs, SLAs, KPIs)
  • Ensure the applications follow compliancy regulations
The role is based in Gdynia & Gdansk. Welcome to a team that sleeps only when the customer is happy.

Who are you

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background:
  • Bachelor degree or equivalent
  • Previous experience in Service Management or similar role
  • Experienced within ITIL framework
  • Excellent spoken and written English skills
  • Understanding of how to manage the system life-cycle
  • Experience with BI/DW solutions (Preferably financial domain)
If this sounds like you, get in touch!

More information

At, you can read more about us and the benefits you’ll get when joining the Nordea team.
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
Please submit your application no later than 30 June 2018.
For more information about the position, please contact
Great people often know great people – please share if you have a friend who could be a perfect match for this job.
Please include permit for processing personal data in CV as following:
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in Nordea Bank AB S.A. Branch in Poland.  
The administrator of your personal data is: Nordea Bank AB S.A. Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank AB S.A. Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: