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IT Supporter Request Fulfilment in On – Site Support, Gdynia

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us?

The offer

As an IT Supporter Request Fulfilment you’ll will be a member of On-Site Support team in  Norway and Poland. You will be responsible for delivering services at the agreed service level and focusing on our end-users satisfaction. You may also assist with special projects and other activities if required.    
In On-Site Support unit, we are responsible of all the IT related end user hardware, orders and OnSite Support to end users in Nordea. 
What you’ll be doing: 
  • Handling orders    
  • Performing Asset update   
  • Installing, break-fixing, relocating and testing IT hardware   
  • Taking responsibility for delivering services at the agreed service level and focusing on our end-users satisfaction    
The role is based in Gdynia. 

Who are you?

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

You communicate positively to end users, colleagues and vendors to create good working atmosphere and have the ability to communicate issues to customers in a non-technical manner. Moreover, you have great team working skills combined with the ability to work also independently. You are customer service and solution oriented oriented and have the necessary IT knowledge and good work organization skills. You have a pro-active approach and ability to adapt to different circumstances with ability to make decisions quickly.  
Your background: 
  • Bachelor’s Degree (computer science or related will be an asset)    
  • Professional level of English (spoken and written)   
  • Knowledge of our tools like SCCM (system management tool), Active Directory. 
  • Good knowledge of Microsoft products 
  • BMC Remedy  
  • Good knowledge of computers/ networking/IT infrastructure    
  • Great analytical skills    

If this sounds like you, we look forward to welcoming you to the team!

More information and send application

You have until 14 June 2018 to send us your application.

Great people often know great people – please share if you have a friend who would love this job.

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.