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Head of Control Centre in Command and Control Centre, Gdynia

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us?

The offer

As a leader of the team of very skilled and motivated operations specialists, you will take an interesting and challenging role. It will provide a wide-ranging level of support, but your overall tasks will be to maintain and develop the competences and optimizing the processes in the team.
What you’ll be doing:  
  • Take part in daily operations, meaning, managing escalations (also outside standard business hours),  
  • Improve the efficiency, securing quality, delivering at the agreed service level resulting in high end-users’ satisfaction,  
  • Occasionally, travel is expected,  
  • Report to Head of Command and Control Centre.  
The role is based in Gdynia.  

Who are you?

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

You have solid leadership capabilities and experience in IT Operations area. Also, you like to drive change initiatives with high priority and focus cross country borders. We believe that you are passionate about IT Operations with great communication and analytical skills, but also pragmatic approach to problem solving.  
Your background:  
  • 3+ years of experience on a leadership position in IT area, preferably IT Control Centre or IT Operations,  
  • Good knowledge of the ITIL framework and Service Management,  
  • Knowledge of IT operations solutions and methodologies,  
  • Ability to perform even under high pressure and in complex IT environment.  
  • Ability to build partnership relations with stakeholders and other teams across the organization  
  • Bachelor or Master Degree Fluency in written and spoken English,  
  • Knowledge of value based leadership and cross-border experience would be an asset.  

If this sounds like you, we look forward to welcoming you to the team!

More information and send application

You have until 15 July 2018 to send us your application.

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.

Great people often know great people – please share if you have a friend who would love this job.

Please include permit for processing personal data in CV as following:  
In accordance with art. 6 (1) a. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have my personal data proceeded for the purposes of current and future recruitment processes in Nordea Bank AB S.A. Branch in Poland.  
The administrator of your personal data is: Nordea Bank AB S.A. Branch in Poland, Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank AB S.A. Branch in Poland. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing additional personal data is voluntary however necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: