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Junior Process Officer with Finnish language, Łódź

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us?

The offer

As a Junior Process Officer, you will support Nordea’s Finnish customer service by delivering professional, business-specific services regarding dedicated team or projects.  
In Banking Operations FI Poland, we are responsible for processes with different complexity level connected with various banking products. We strive to continuously improve our level of services and meet customer’s needs in dynamically changing environment.
What you’ll be doing:  
  • meet assigned service deliveries according to customers’ needs,  
  • create, develop and update documentation and procedures,  
  • contribute to improvement of quality and efficiency of assigned tasks and processes.  
The role is based in Łódź. Welcome to a team responsible for over 30 processes. The biggest of them relates to Cash and Customer onboarding. Our team participates in the robotization project which gives many opportunities to gain new skills and experiences.  

Who are you?

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

You need to:
  • have excellent communication skills  
  • be willing to learn new tasks in a changing international environment  
  • have ability to work as a team player  
Your background:
  • Fluent Finnish language  
  • English on advanced level  
  • Good knowledge of MS Office tools  
If this sounds like you, we look forward to welcoming you to the team!  

More information and send application

You have until 17 June 2018  to send us your application.

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.

Great people often know great people – please share if you have a friend who would love this job.

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.