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Process Officer in CM Operations Files Team, Łódź

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.
Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals.  To do that, we are embedding compliance across the organisation to ensure people can trust Nordea. Interested in coming on the journey with us?

The offer

As a Process Officer in CM Operations Files Team, you’ll support onboarding of new Nordea Customers by launching required services in our internal applications.  
In CM Operations Files Team we:  
  • Are responsible for preparing communication for files transfering between Nordea and corporate customers.  
  • Have direct contact with corporate customers  
  • Ensure that communication and services are fully prepared before being launched for the customers  
What you’ll be doing:  
  • Supporting Nordea’s customer service by implementing clients orders (Mon-Fri 7:00-17:00)  
  • Meet assigned service deliveries according to customer’s needs  
  • Create, develop and update documentation and procedures regarding assigned tasks  
  • Contribute to improvement of the quality and efficiency of assigned tasks and processes  
The role is based in Łódź, Poland.  

Who are you?

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

Your background:  
  • English on advanced level  
  • Graduated from secondary school or university  
  • Computer literacy (Windows, MS Office) - Professional level  
  • Interest in working within financial industry  
  • Excellent work organization and prioritization  
  • Interest in new technologies  
If this sounds like you, we look forward to welcoming you to the team!  

More information and send application

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.
Great people often know great people – please share if you have a friend who would love this job.  

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.