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Senior Data & Reporting Analyst, Gdynia

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on the journey with us?

The offer

As a Senior Data & Reporting Analyst, you’ll develop our IT performance reporting framework by driving requirements and managing strategic change initiatives. Deliver on both project and operations activities while being in close collaboration with your team and stakeholders.  
In Service Level Management Team, “We help make better and faster data driven decisions by visualising performance to support service excellence”.  
You will join a nearshore capability unit in Nordea Group Technology, Technology Operations and Support serving internal customers within IT performance management, compliance & risk reporting to Nordics, Poland, Baltics and the Global environments where Nordea operates.  
What you’ll be doing:  
  • Act as a subject matter expert, co-create and make recommendations to IT and business stakeholders  
  • Interact, support and drive reporting requirements within C-level, middle and line management  
  • Ensure complete collection and quality of data while adhering to good data practices  
  • Empower people with effective performance indicators, metrics, baselines and targets in reports and dashboards  
  • Mandatory regulatory/compliance training as well plan your individual competence and skills development (online and classroom courses)  
  • Develop, implement, modify and maintain existing/new IT performance reporting framework  
  • Train and develop our organisations’ knowledge and skills within our IT performance reporting portfolio and tools  
Further more you will be driving tasks within Nordea enterprise processes like incidents, problems and changes. Actively manage tasks in support of the KPI/indicator’s for the performance area. Take lead in the process management support by driving initiatives of Continual Service Improvement. Contribute to and be able to manage process benchmarking, process maturity assessment, process audit and process control & review. Actively support stability at the operational level by being responsible for a process/area in IT-Operations.  
The role is based in Gdynia and expect that travel will be limited.  
Welcome to our Service Level Management team with advanced knowledge of ITSM reporting, BI and Analytics.  

Who are you?

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

Your background:  
  • Solid understanding of programming concepts, relational data models and ETL tool or processes solutions  
  • Scientific / Mathematic understanding
  • Professional experience in one of these programming languages: T-SQL, PL/SQL, R, Python, VBA  
  • Experience with one or more BI and Analytics tool (Qlik, Power-BI or similar)  
  • ITIL or Lean certified or proven work experience within ITSM  
  • Analytical by nature, understand data foundation and dependencies  
  • You are eager to learn new skills in reporting, data mining and machine learning  
  • Academic degree in Science, Software Engineering, Mathematics, Statistics or similar  
  • Proven work experience with minimum 3-5 years in similar role  
  • Excellent English written and oral skills.
If this sounds like you, we look forward to welcoming you to the team!  

More information and send application

You have until 29 March 2018 to send us your application. Please, make sure your application (CV and Cover Letter) is written in English.
We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences. 

Great people often know great people – please share if you have a friend who would love this job.

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.