IT Operations Specialist in Simplification and Quality team, Gdynia
It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.
Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are embedding compliance across the organisation to ensure people can trust Nordea. Interested in coming on the journey with us?
The position we offer
As an IT Operations Specialist in Simplification and Quality team, you will be responsible for gathering requirements from requestors in order to build Work orders by developer in BMC Remedy.
In Simplification & Quality team in ITSS unit, we are responsible for constant improvement of processes, tools and approach for the services related to end user support.
What you’ll be doing:
- Work with ITSM SRM Module,
- User Support (incidents, requests),
- Continuous work for simplifying and automating work tasks, and thereby reducing the number of Incidents and/or Work Orders,
- Perform quality assurance on tickets created/managed by our IT Support.
The role is based in Gdynia.
Who are you?
Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.
To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.
You have a positive attitude, take on responsibilities and you’re an engaged and committed team player. Moreover, you are self-motivated and able to work independently.
- Minimum a year of professional experience in ITIL environment.
- Excellent communication skills, fluent English and find it interesting and rewarding to work in a cross-border Nordic organisation.
If this sounds like you, we look forward to welcoming you to the team!
More information and send application
You have until 8 February 2018 to send us your
We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.
Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.
Great people often know great people – please share if you have a friend who would love this job.