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IT Supporter Request Fulfilment, UA Global Execution, Warsaw

 
It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver.

Interested in coming on the journey with us?
 

The offer

Our User Administration Global Execution team acts with cross border access-, -incident and problem management and request fulfilment, takes active part in IT communities and takes responsibility at global level for successful deliveries.  
 
As a IT supporter, you will Act as the single point of contact for end users concerning order access handling, Incident/problem solving.  You will be responsible for delivering professional and accurate 1 level support as well as responsible for handling access orders (request fulfilments) received from end users and following the request fulfilment process.  
 
You will be working in a team of +12 great colleagues in our newly opened office in Warsaw.  

What you’ll be doing: 
  • Communicate with positive attitude to end users, colleagues and vendors to create good working climate 
  • Deliver within defined service level objectives (SLO) to fulfil the SLO 
  • Handle incoming orders (request fulfilments) and secure delivery and feedback to requester to ensure high availability for customers 
  • Actively participate in knowledge sharing among colleagues to create and implement best practice 
  • Work according to the ITIL framework when it comes to incident and user administration to avoid future problems 

The role is based in Warsaw. Welcome to a new team, all with great enthusiasm.
 

Who are you?

Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best and that we expect all our colleagues to be committed to.

To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

Your background:
 
You have at least 1 years of experience from a similar position and you have a bachelor degree or likely  
 
You have probably knowledge of ITIL methodology and an understanding of Active directory and Microsoft Exchange – knowledge and skills within REMEDY will be considered an advantage. 
 
You are good in adapting and responding to changes, as well as you are used to follow instructions and procedures.  
 
You are open-minded as a person, and like to work in a role with high End user focus as well as you are ease in relating and networking. Furthermore, you have very good communication skills and are solution oriented with a can-do approach when dealing with challenges.
 
We expect that you speak and write English fluently. 
 
By joining Nordea, you will gain:
  • Opportunity to participate in ambitious international IT projects
  • Exciting projects in your own responsibility with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a new office newly established team
  • Modern and friendly work environment in open office
  • Room for your own idea and suggestions for improvement
  • Possibility to participate in training programs enhancing your qualifications
  • Full Time position based on an employment contract
  • Competitive salary and comprehensive benefits package
  • An incentive package that includes a medical services package for you and your family
  • Sports card, Catering and cinema tickets funding
  • A possibility to join a corporate life insurance scheme  Access to employee pension scheme
  • Relocation package option  

If this sounds like you, we look forward to welcoming you to the team!

More information and send application

For more information about the position, you are welcome to contact Annika Fahlur – annika.fahlur@nordea.com

We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.

 
Great people often know great people – please share if you have a friend who would love this job.


Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.