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Operation Quality Specialist, Gdynia

Workplace: Gdynia
 
As an Operation Quality specialist, you will be responsible for quality assurance of incoming service requests and their distribution to the technical implementation team. 
 
You will be responsible for prioritising and possibly escalating tickets and be the link to team management reporting on progress and issues. 

The position we offer

You will work as part of the Logging and Search team in Nordea, responsible for the internal logging service based on the Splunk platform. 
You will be part of a team located across the Nordic region working with design and implementation of central services provided to all Nordea IT functions. 
 
You will work with maintaining an improving Nordea’s internal Logging solution and framework. 
The work will be, as part of the onboarding team, to ensure that all service requests are handled professionally and according to service levels. 
 
You will be in direct dialogue with the requestors, ensuring that their request is correctly documented and ready to submit to the technical implementation team. 
 
You will work with the technical implementation team ensuring that workload is distributed evenly and that the skills and competences of the team members are utilised optimally. 
 
The onboarding team currently consists of 4 people that are responsible for onboarding Nordea applications and platforms to the central logging service. 
 
The position is based in Poland, and your nearest colleagues are located here as well. The Logging and Search team is furthermore represented in Denmark, Norway, Finland and Sweden. 

The qualifications you need

You have experience working with quality assurance and/or logging services and you have a technical background enabling you to communicate with both technical and non-technical people.  
 
You have an understanding of the challenges and tasks involved in delivering service implementation on a technical platform. 
 
Prior knowledge of one or more of the following technologies will be preferred but is not required: 
  • Splunk 
  • Elasticsearch 
You have a good grasp of English both written and spoken 
 
As a person, you possess a strong drive and have a hands-on approach to your work. You’re an experienced and diplomatic communicator and can plan and manage a large number of work items at once. 

More information and send application

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.