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2nd line engineer – Genesys specialist, Gdynia

Workplace: Gdynia
Would you like to work with Nordea’s business critical Contact Centre solutions and be a part of a team who ensures that new and existing customers are able to get in touch with us 24/7? Then Nordea’s Contact Centre Operations team is looking for you.

The position we offer

You will be joining a team of customer oriented and highly skilled Genesys developers in the Contact Centre Operations team, currently located in Denmark and India. We are now establishing a team in Poland where you will have the possibility to deliver great customer service, work across borders and influence our new set-up. 
Daily work responsibilities covers 2nd level applications operations and maintenance work in close collaboration with the business and users. The work spans across application and server monitoring, incident handling, problem root cause analysis and stakeholder management, as well as preventive platform improvements and maintenance work.  Your responsibilities will also, in due time, include remote on-call duty, ensuring that our services are up and running at all times.  

The qualifications you need

You preferably have experience working with one or more of the following areas: 
  • The Genesys platform. This is however not a prerequisite as you will build and develop knowledge of the platform and related applications along the way. 
  • System administration (server, network, SQL databases) 
  • Web server administration (Tomcat, IIS, Apache) 
  • Customer and user support from an IT Support unit, preferably based on ITIL best practices. 
Additionally, you might have an interest in and would like to know more about enterprise architecture and JavaScript, C#, Java or SQL programming. 
It is important that you are curious and interested in learning, and that you are not afraid of taking the responsibility for delivering great customer and end user service. You are expected to proactively seek guidance and knowledge of best practices in order to develop your own and the team’s performance, as well as promote collaboration and technical sparring with your colleagues. 

More information and send application

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.