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2nd line engineer – Genesys senior specialist, Gdynia

Workplace: Gdynia
Would you like to work with Nordea's business critical Contact Centre solutions and be a part of a team who ensures that new and existing customers are able to get in touch with us 24/7? Then Nordea's Contact Centre Operations team is looking for you

The position we offer

You will be joining a team of customer oriented and highly skilled Genesys developers in the Contact Centre Operations team, currently located in Denmark and India. We are now establishing a team in Poland where you will have the possibility to deliver great customer service, work across borders and influence our new set-up. 
Daily work responsibilities covers 2nd level applications operations and maintenance work in close collaboration with the business and users. The work spans across application and server monitoring, incident handling, problem root cause analysis and stakeholder management, as well as preventive platform improvements and maintenance work.  Responsibilities also include remote on-call duty, ensuring that our services are up and running at all times.  

The qualifications you need

The position requires that you have extensive knowledge of the Genesys Platform, with a senior level knowledge to the following components: 
  • Routing (IRD/ORS) 
  • Extensive SIP knowledge 
  • Framework  
  • Reporting 
  • Multimedia  
Additionally you have a good understanding of enterprise architecture, and have experience with System administration (server, network, SQL databases) and Web server administration. Experience with JavaScripts, C#, Java and/or  SQL programming would be seen as a benefit. 
It is important that you are able to take responsibility for delivering great customer and end user service through a customer oriented approach. You are expected to proactively seek guidance and knowledge of best practices to develop your own and the team's performance, and we expect you to promote collaboration and technical sparring within the team and across teams.  

More information and send application

Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.
We reserve the right to reply only to selected applications.