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Service Desk Specialist, Gdansk

Nordea Markets is the leading international capital markets operator and investment banking partner in the Nordic and Baltic Sea regions.

Nordea Markets rely on Capital Markets IT to provide technology that will allow the bank to stand strong and excel in this environment. We, Capital Markets IT, are developers, business analysts, architects, project managers and other technologists working all over the world.

Using leading edge technologies, we develop high performance real-time systems, processing a large number of transactions daily, and supporting hundreds of users distributed across our offices world-wide.

At the beginning of 2014 we have opened a new IT Development Centre office in Poland, Tricity. Our ambition is to become a leading Capital Markets development unit with top quality developers.

Currently we are looking for:

SERVICE DESK SPECIALIST (1st Level)

Location: Gdańsk

 

The position we offer:

We are looking for single point of contact for Wholesale Banking & Capital Markets.

Your role will be to:

  • Enter business incidents in to Remedy for business users

  • Handle service requests in Jira

  • Resolve incidents as 1st level

  • Participate in proactive monitoring

  • Report and follow up on non-resolved requests

  • Create initial draft problem reports after a major incident (Within same day)

  • Facilitate and assist WBCMIT developers with dialogue in I&O

  • Resolve and dispatch incidents within SLA

  • Build and report on SLA’s for Service Requests

    We offer:

    • Stable employment conditions in international environment

    • ITIL Operations approach

    • A chance to be a part of a new team

    • Challenging tasks

    • Company on a journey

    • Cafeteria benefits plan (life insurance, retirement program, sport card, private health care,cinema tickets)

    • Possibility to increase your knowledge and skills (trainings, Pluralsight and Safari books online licenses)

     

    The qualifications you need:

  • 3-4 years’ experience as Service Desk Specialist

  • Customer Focus

  • Articulate

  • Interpersonal Skills (patience is the key)

  • Business understanding

  • Methodical/Analytical skills

  • Technical knowledge

  • ITIL V3 certification and maybe more ITIL Certifications

  • Fluent English

       

    More information and send application:

    To apply for this position please send CV in English (including permit for processing personal data: I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)).

    We reserve the right to reply only to selected applications.